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We’ve put together a list of the most frequently asked questions. If you have additional questions or would like to set up a water consultation, please feel free to contact us.

Frequently Asked Questions

Answers to the most common questions about our systems and processes.

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Over 85% of the United States has hard water, but Arizona has some of the hardest you’ll find anywhere. Most of our water comes from the Colorado River (CAP). By the time the water gets to our homes, it has accumulated high levels of dissolved minerals like Calcium and Magnesium. Most of the water in Arizona is between 15-25 grains per gallon, which is considering “extremely hard” by the Arizona Water Quality Association. Since hardness is really dissolved rock, the average family of four will have more than 15 pounds of rock per year in their water for each grain of hardness.

These mineral deposits in your home from hard water can:

  • Ruin water-bearing appliances (cutting the life of washing machines, dishwashers, and hot water heaters by up to 50%)
  • Increase energy costs for water heaters b 1/3 every 3 months
  • Destroy faucets and fixtures (costing hundreds of dollars to replace)
  • Build up scale on fixtures and shower doors
  • Clog plumbing (re-piping your home costs thousands of dollars)
  • Produce cloudy ice cubes that leave floaties when they melt (and may affect the taste)
  • Make unsightly rings in the toilet and bathtub (soap scum)
  • Dry out skin and hair
  • Leave spots and stains on dishes and silverware
  • Turn white fabrics gray, fade colored laundry, and cause towels to feel stiff
  • Require additional cleaning time and the use of environmentally unfriendly cleaning products with phosphates/water softening agents

A water softener does not put salt into the water. It merely exchanges calcium ions in the water for sodium or potassium ions. The amount of sodium or potassium coming through in soft tap water is extremely low. For example, in 10 grain hard water, the amount of sodium in an 8-ounce glass of soft water is typically equivalent to the sodium in one slice of white bread. Soft water, by dietary standards, would be considered a “low sodium” beverage. Homeowners may use potassium as a regenerant if they prefer not to clean out the system with sodium.

In order to be Energy-Star rated, products must meet strict energy efficiency guidelines set by the EPA and US Department of Energy. According to, qualified products must use “significantly less” energy than other products on the market. Since Kinetico softeners are non-electric, therefore using no energy, they do not qualify to apply for Energy-Star status. However, you can be assured you are purchasing the ultimate energy-efficient product with Kinetico since you cannot use “less” energy than “none”.

Kinetico water softeners also feature on-demand regeneration (cleaning cycle), which not only saves water but energy as well because it takes energy to deliver the water we all use every day.

In addition to using no electricity or gas to operate, a Kinetico system can help save energy in other ways:

  • Reduces energy required for water heating by making your water heater more efficient. The calcium and magnesium in hard water bind to the heating element causing the unit to use up to 30% more electricity to heat water. Water heating is usually the second-largest energy expense in your home. It typically accounts for about 15-20% of your utility bill.
  • Other water-using appliances like washing machines, dishwashers, ice makers, and coffee makers use 17-22% less energy to operate (hard water build-up makes them have to work harder).
  • With a Kinetico water system, 50-75% less soap, shampoo, laundry detergent, and dish soap are required, saving money and decreasing the demand for these products (reducing energy and pollution from making and transporting them).

Water softeners improve the “working water” throughout the home (water used for bathing, cleaning, laundry, etc.). Softeners are not “purifiers” and are not designed to improve drinking water.

We do have a combination hybrid system that will soften and remove chlorine, odors, and tastes from the water (whole house filtration). This would give you drinkable water throughout the home that is similar to having a refrigerator filter on the whole house. It does not reduce a wide range of potential contaminants.

The water in our area also contains high levels of total dissolved solids (TDS). Many consumers want to purify their “consumable water” for drinking, cooking, and ice cubes. Adding an option drinking water purification system would provide the highest quality water right at the kitchen tap and reduces contaminants and TDS.

Water suppliers must follow government guidelines as to the amount of contaminants allowed in water. Yes, a certain level is “allowable”. Even low levels of Arsenic are allowed to be in your water! Water suppliers periodically test the water and publish an annual report (often found on your municipality/utility website). You can check your water conditions over the past five years with Environmental Working Group’s What’s In Your Water program. You can also have Kinetico Water come out for a free water analysis.

Congratulations on purchasing a home with a Kinetico system. This is a great start to providing healthy water for your family. The good news is Kinetico’s factory warranties are often transferable. Please contact our Service Department to find out if you are eligible. They will also update our database to reflect the new ownership.

Kinetico has systems that use salt and systems that do not. If you need salt, while we do not officially endorse any specific product, we have found Morton’s System Saver Pellets work well. They are typically found in home improvement and grocery stores.

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